What personal information does company collect?
The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:
If you choose to buy or sell on the Site, we collect information about your buying and selling behaviour. We also collect other users' comments about you in our feedback area such as product review, merchant rating and blogs.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you are a seller, we also collect some additional information, such as a billing address, banking information, other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, residential address, date of birth, etc) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
If you register for the Site on another website or use a website providing a service for the Company or a website that helps facilitates your activity on the Website, that website may provide personal information about you and your transactions back to us.
When you reserve or purchase an experience through the Company, we provide to the involved third party/ seller only that part of your personal information that is required to fulfill your experience arrangements.We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement and other terms and conditions; and as otherwise described to you at the time of collection. At times, we may also look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We may provide anonymous statistical information based on this data to sellers/ merchants, suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites or web pages.We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin/postal/zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences. If you choose to list an item for sale on the Site, we use your address and billing information to bill you and provide associated support.
We may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, products/ experiences bought by you and communications relevant to your use of the website. Further, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile under My Account. You may make changes to your profile at any time.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
Any Personal Information you voluntarily choose to include in a publicly accessible area on the Website will be available to other users who access that content. This also applies to information you choose to make available through features that connect to third party services, such as Twitter or Facebook. We may also syndicate content exposed in public areas of the Website to third party services. Once you make your Personal Information available in any of these ways, it may be collected and used by the recipients without restriction.
SPECIFICALLY, THE WEBSITE WILL LINK TO FACEBOOK, GOOGLE+, TWITTER, PINTEREST WEBPAGES AND PROVIDE LINKS TO VARIOUS APPLICATIONS. COMPANY HAS NO CONTROL OVER OTHER APPLICATION/ WEBSITES' PRIVACY PRACTICES OR THE PRIVACY PRACTICES OF THE OWNERS OR OPERATORS OF ANY OF THE APPLICATIONS.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Phone: +91 8779549020
Time: Mon - Sat (9:00 - 18:00)
Questions regarding this statement should be directed to the following address: travel@Holidaybay.com